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Refund and Cancellation


Return / Refund / Replacement : 

 

If you have received a damaged product :

  • Please do not worry. Drop us a mail at hello@duplexdesign.in with images of the damaged product within 2 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 
  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
  • Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.
  • Shipping and COD charges are non-refundable. 
  • No return / refund / exchange is possible for all products unless it is damaged. 

Cancellation :

  • Orders can be cancelled within 24 hours.
  • No cancellation applicable for customised products once the order is placed. 
  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

Refund for the cancelled order :

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Cash On Delivery (COD)

We offer cash on delivery payment option on selected pin codes. Due to a limitation of courier services, we may contact you to pay online / cancel your order, if we are updated by the courier service that the address is not serviceable for COD. 

We will charge Rs. 100 as COD charges on and above the courier charges if applicable.

Any COD packages that are returned to us will be automatically cancelled in the system. In case you wish to, you could reorder the products online. 

We reserve the right to change these policies at any time without further notice.